Frequently Asked Questions
Everything you need to know about our styles and service.
What is the processing time for my order?
Most orders are processed and shipped within 1-2 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
How do I determine the right size for me?
We provide a detailed size chart on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the specific fabric elasticity mentioned in the description.
What is your return policy for apparel?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, certain items like swimwear and undergarments are final sale.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
Can I change or cancel my order after it has been placed?
Because we strive for fast shipping, we can only make changes or cancellations within 30 minutes of order placement. Please contact our support team immediately for assistance.
How should I care for my Vat19 garments?
To ensure longevity, we recommend washing most items in cold water on a gentle cycle and hanging them to dry. Specific care instructions are located on the inner label of each garment.